Need help?
Frequently Asked Questions
We have the answers to the majority of your questions below. lf you are not able to get your quesfions answered, please reach out to our customer support.
Payment & Shipping
You can pay securely using Visa, Mastercard, American Express, Shop Pay, Union Pay, Apple Pay, and Google Pay through Shopify Payments.
Curently, our products offer standard shipping in the US; We do not ship to PO Boxes or APOs. Currently our products are only open tothe US market.
We actually encourage it. Once your order has been shipped you will receive an emai with the tracking number. Don't worry if it fakes afew hours for the number to become valid, that's totally normal.
Your final order price includes all duties, import costs, and local iaxes. No surprises, we promise.
Returns & Exchanges
We offer customers 30 days to fall in love with their purchase.
You will find information on how to process your return at Refund policy here.
If approved, your refund will be processed within 10 business days via your original payment method. Please note that refund processing times may vary depending on your bank or credit card company. lf your refund processing exceeds 15 business days, please contac us at info@heathcloth.com.
Orders
A confirmation email wil be sent to your email within a few minutes of purchase. lf you do not receive one, please contact us.
Unfortunately, all orders are final, and edits or cancellations cannot occur. We strive to process all orders as soon as ordered.
Unfortunately, we cannot change any shipping informafion once the order has been placed.
Very rarely do we have to cancel an order if the stock level was shown incorrecty at the time of purchase. f this happens we'l email youright away with the update.
We are sorry that you are mising your parcel! lf the fracking shows "delivered," but you don't have the parcel, please check if anyone inyour household or your neighbors has received the package for you. lf this is not the case, please contact with your order informafion sowe can help further. Please note that a claim for a missing order must be made within 4 business days after it has been marked"delivered."